When it comes to staying in touch with clients, it is very easy to fall into the territory of over- or under-communication. Either one wants to make sure that the client knows and approves of each and every project detail, or one is fearful of disturbing the client repeatedly. In the former case it is […]
Communicating with Clients: Getting on the Same Page
Communicating effectively with clients is essential to the success of any engagement. Doing so requires customisation – there is no one-size-fits-all approach. This may depend on the client’s industry, specialisation and personal style of work. For effective communication, one needs to keep their requirements and processes in mind. For instance, suppose you work at a […]
M-Pesa in Kenya: Lessons Learned
At Baird’s CMC, we have been closely following the progress of M-Pesa in Kenya – a mobile phone based payment and money transfer service we predicted would be game-changing when it was first launched in 2007. With 17 million users in Kenya (more than two-thirds of the country’s adult population) and 25 percent of the […]
M-Pesa in Kenya: Transforming Lives
At Baird’s CMC, we have been closely following the progress of M-Pesa in Kenya – the mobile phone based payment and money transfer service we predicted would be game-changing when it was first launched in 2007. With 17 million users in Kenya (more than two-thirds of the country’s adult population) and 25 percent of the […]
M-Pesa in Kenya: The Success Story
At Baird’s CMC, we have been closely following the progress of M-Pesa in Kenya – the mobile phone based payment and money transfer service we predicted would be game-changing when it was first launched in 2007. With 17 million users in Kenya (more than two-thirds of the country’s adult population) and 25 percent of the […]
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