ShopTalk

Business continuity in the era of a global virus pandemic

The current coronavirus outbreak does not appear to be the serious global pandemic which some had feared. However, it has already caused substantial disruption to travel and working practices in China and may yet have an impact on businesses in the rest of the world. We have been working hard to ensure our own business […]

Disability on the Development Agenda

Over the past year, Paul Dillon (senior associate at Baird’s CMC) has taken on the communications challenge related to disability in the context of development. He has been working closely with a UK-based organisation that represents numerous disability groups. The organisation also has an interest in disability perception and rights within the wider global community. […]

The Fundamentals of Crisis Communications II

In ‘The Fundamentals of Crisis Communications (I)’, we outlined the importance of crisis communications and its various aspects. In this post, we are going to take a look at what can happen when an organisation faces a crisis without a proper crisis communications plan in place. The early stage of a crisis is especially crucial. […]

The Fundamentals of Crisis Communication

Crisis communications is hugely important for any organisation. “It is imperative for all organisations to have in place a very robust crisis communications management programme,” says Paul Dillon, senior associate at Baird’s CMC and crisis communications veteran. “While all areas require crisis communications strategies, certain industries are more vulnerable, including healthcare, food, mining, heavy industry, […]

Internal Communication

At Baird’s CMC, we focus on communications practices of all kinds, including the internal communication within an organisation. While many organisations acknowledge the importance of paying attention to internal communication, they are often unaware of how to go about it. Communicating effectively with employees is crucial to a company’s success. Yet, many organisations make the […]

Communicating with Clients: A Two-Way Process

It is easy to get caught up in making one’s point or delivering one’s messages to the client – so caught up, in fact, that one forgets that effective communication is a two-way street. It is important to maintain a regular exchange with your client so that communication does not become a one-sided affair. One […]

Communicating with Clients: Practice Makes Perfect

One of the main reasons our associates are able to build such excellent relationships with clients is their years of experience in their respective fields. They have been interacting with clients and discussing industry-related matters with them for decades – and this makes them really good at it! In addition, many of our associates also […]

Communicating with Clients: Maintaining a Balance

When it comes to staying in touch with clients, it is very easy to fall into the territory of over- or under-communication. Either one wants to make sure that the client knows and approves of each and every project detail, or one is fearful of disturbing the client repeatedly. In the former case it is […]

Communicating with Clients: Getting on the Same Page

Communicating effectively with clients is essential to the success of any engagement. Doing so requires customisation – there is no one-size-fits-all approach. This may depend on the client’s industry, specialisation and personal style of work. For effective communication, one needs to keep their requirements and processes in mind. For instance, suppose you work at a […]

IPCC Report on Climate Change: Responses

In March 2014, the UN’s Intergovernmental Panel on Climate Change (IPCC) released a new report on climate change, which has been labelled a “call for action” by the chair of the IPCC as well as climate change scientists and governments around the globe. We took a look at some of the key responses from experts […]

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